HomeComplaintsRockstarWIN Casino - Player’s withdrawal is significantly delayed.

RockstarWIN Casino - Player’s withdrawal is significantly delayed.

Amount: 5,300 R$

RockstarWIN Casino
Safety Index:Fresh casino
Submitted: 16 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Brazil faced excessive delays in withdrawal, with the request pending for over 15 days. Contacting casino support did not help to resolve the issue. We attempted to gather more information from the player but received no response. As a result, the complaint was rejected due to a lack of further engagement from the player.

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2 months ago

excessive delay in withdrawal, they have been booking my withdrawal for more than 15 days, they just promise that they will analyze it and do not give me any support!

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2 months ago

Dear c4balas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Do I understand correctly the casino seems to have technical issues processing your payout?
  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

 

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2 months ago

I contacted support several times and they didn't give me any deadline! This is my first withdrawal, I went through all the KYC checks, I didn't use any bonuses, all the winnings were with deposited money

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2 months ago

Dear c4balas,

Could you please advise whether there was any progress regarding your withdrawal?

I'll await your reply.


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1 month ago

Dear c4balas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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