The player from Brazil faces excessive delays in withdrawal, with the request pending for over 15 days. Contacting casino support doesn't help to resolve the issue.
RockstarWIN Casino - Player’s withdrawal is significantly delayed.
Amount: 5,300 R$
RockstarWIN Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case opened
Current status
Waiting for Casino Guru to reply
4d 15h 19m 50s
Case summary
yesterday
Public
Public
3 days ago
excessive delay in withdrawal, they have been booking my withdrawal for more than 15 days, they just promise that they will analyze it and do not give me any support!
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2 days ago
Dear c4balas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly the casino seems to have technical issues processing your payout?
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Public
2 days ago
I contacted support several times and they didn't give me any deadline! This is my first withdrawal, I went through all the KYC checks, I didn't use any bonuses, all the winnings were with deposited money
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
