The player from Australia had been unable to receive his withdrawal amounting to $8,200, which he had requested three weeks prior. Despite assurances that the withdrawal had been rescheduled, no funds had been received. The player had reported regular contact with the casino's support team, but with no clear explanation or resolution provided. We had attempted to contact the casino multiple times without success. Due to the lack of response from the casino, we marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had recommended the player to contact the Curaçao eGaming Gaming Authority for further assistance.