The player from Poland had been facing ongoing verification issues at RocketWin Casino since June 9th, which prevented the withdrawal of winnings. Despite providing all requested documents and completing necessary actions, the player’s account remained unverified after 29 days. Multiple requests for additional documentation and inconsistent information from customer support had delayed the payout. The Complaints Team resolved the issue by confirming the verification process was complete and the player's winnings were successfully withdrawn.
RocketWin Casino - Player’s winnings are delayed due to extended verification process.
Amount: 39,000 zł
RocketWin Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
RocketWin Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
