Dear anthonyebejer91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost the winnings? I am afraid that if you wagered your funds there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if your withdrawal was processed immediately but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
Dear anthonyebejer91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost the winnings? I am afraid that if you wagered your funds there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if your withdrawal was processed immediately but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina