RocketPlay Casino - Player’s withdrawal has been canceled.

i deposed money on 2 occasions met wagering requirements and also sent my id I had than withdraw my money later on in the day I received bonuses and started playing without getting a call msg or anything I had my withdrawal cancelled meaning they transferred money back into playing account witch resulted in in me thinking I had bonus money because I had already withdrawn after speaking to staff I knew u was getting no where they blamed anything they could to deny claiming responsibility

I’m hoping you can. Help casino guru it was my first time with such a company

Dear anthonyebejer91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost the winnings? I am afraid that if you wagered your funds there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if your withdrawal was processed immediately but at this point, we cannot ask the casino to refund your lost winnings.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

That’s ok they paid my next winnings anyway

Thank you for your reply, anthonyebejer91.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.