RocketPlay Casino - Player is unable to deposit funds.

Hi,

I have been trying to deposit with Rocketplay for the last 2 days, the last successful deposit and withdrawal was 25 November 2024, I have notified 3 different agents through the we chat support and they were friendly and logged my case with support. I received and email from support at rocketplay and I sent a screen grab recording of the issue, I've been using 3 years and never came across this issue previously. I've tried multiple devices and removed any pop up blocks, removed VPN, tried different browsers, still no luck. I can access my profile and games, but can't play as I can't deposit. Just wondering if anyone else has encountered this before, and it may be a simple fix, as I'm not blocked to the site, and they advised me no financial restrictions, so I'm at a bit of a loss. I'm wanting to keep playing as I'm very close to increasing my level to the next one for the bonus. I'm still waiting for them to reply. Thought I would check here as my previous post last year was resolved after I posted here, thought it was worth a try. Thanks. Jason

Dear jason1emerson,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please provide more details about the issue you’re facing with depositing? For example:

• Are there no payment methods available in your casino profile?
• Do you encounter an error message or a pop-up when trying to deposit?

If possible, please share screenshots of any errors or your deposit page, as these could help us investigate the issue more efficiently.

We hope to assist you in resolving this matter as soon as possible. Thank you in advance for your cooperation!

Best regards

Veronika

Hi,

Thanks for the reply, I did receive the below email from rocketplay, it seems like it is problem with the payment provider. I can't access any payment methods, or withdrawal, the page doesn't load at all. I am still waiting for the update from rocketplay. Thanks again.

Jason E.

Below is the email I received from rocketplay

Dear Jason,

Thank you for reaching out to us, and we sincerely appreciate your patience as we address this matter.

We apologise for any inconvenience this situation may have caused. Please be assured that our financial team is actively investigating the issue. After reviewing all the details on our side, we see that the matter seems to be related to the payment provider. 

We are in close communication with them to expedite a resolution, and you will be informed promptly once the case is fully resolved.

If you have any additional questions or concerns in the meantime, please don’t hesitate to reach out. We’re here to assist you.

Best regards,

Rocketplay

Hi,

This has now been resolved, thanks so much to the technical support team at rocketplay. They kept me up to date daily and I can now access my deposit/withdrawal tab, thanks for the quick resolution.

Jason

Dear jason1emerson,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru