The player from Germany had raised concerns about RocketPlay Casino's practice of offering bonuses, such as free spins, in exchange for votes on Guru. The player believed this could potentially skew ratings and mislead new players. However, they clarified that they had no personal issues with their RocketPlay Casino account or any held back funds. Despite the player's concerns, the Complaints Team had stated they could not intervene in the internal processes of casinos concerning promotional offers, provided these offers were fair and clearly outlined. Consequently, the complaint was rejected due to lack of actionable issues.
RocketPlay Casino - Player criticizes review manipulation.
Amount: ??
RocketPlay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
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2 months ago
Translation
Hello, I just wanted to generally express that the reviews of the casinos can't really be trusted and they don't reflect genuine feedback. For instance, the "Rocketplay" casino gives out 50 FreeSpins four times a week for "voting" on Guru. I confess, I have done this to receive free spins. However, I consider this a manipulation of the results and it can mislead other players. Of course, one can opt not to avail of this "bonus offer" in order to not distort the results further, but let's be honest... gamblers are easily influenced (myself included). 99% of online players would gratefully accept such an offer.
New players, who are not familiar with the casino and check the reviews in advance, might be surprised once they start playing and encounter initial problems (verification, support, etc.)
I believe this should be reconsidered for the next voting. I would think this is important for the "fairness" towards the other casinos and towards the GURU visitors.
Many Regards
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2 months ago
Dear njbiedermann87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Can you kindly inform us if you've encountered any particular issues with your RocketPlay Casino account?
- Are there any funds currently held back by the casino?
Please be aware that we do not delve into the internal processes of casinos concerning the attraction of new players or promotional offers, provided that these offers are deemed fair and clearly outlined.
Looking forward to hearing from you.
Best regards,
Petronela
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2 months ago
Translation
Don't misunderstand me. The casino itself is fine and I've been playing there for a while now. I think it's only fair to mention this to the customer and to other competitors. Of course, many users of this campaign will be angry and demonize me. However, I just wanted to address this in terms of competitiveness. I didn't really want to do this publicly as I just wanted to point it out. It can also be legitimate to offer such offers.
You can also close the case and just make sure next time that the competition is given to all participants.
Rocketplay Casino should rather place more emphasis on offering active customers more bonus options than "throwing out" the free spins for such a promotion. Of course, you can then give the active regular player fewer bonus offers, since the quota of free spins goes to many users who may not be / were not very active in the casino. Maybe you've never made a deposit before and can take advantage of these promotions.
This is just a "hint" for the casino, as well as their "marketing department" or strategies.
Best regards
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2 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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