The player from Ireland won approximately 5,500 euros at Roby Casino but faces delays in withdrawing funds due to technical issues, limited to 500 euros per day and a maximum of three pending withdrawals. Despite contacting support, they are told to be patient, which the player finds unacceptable.
Roby Casino - Player's withdrawal is delayed.
Amount: €5,500
Roby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 28m 30s
Case summary
4 hours ago
Public
Public
16 hours ago
I've made few deposits to Roby casino and I won around 5,500 euros. I can only withdrawal 500 a day and a maximum of 3 pending withdrawal. I still haven't got my withdrawal due to technical issues, I've contacted their support they say I have to be paicient.
How can you be pacient when you have 5,500 to withdrawal ??? They are absolutely scams, and have no respect to the customer.
Public
Public
4 hours ago
Dear Marcosslin93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal(s)?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Marcosslin93 has 6d 19h 28m 30s to reply
