RoboCat Casino - Player's account request is ignored.

Robocat habe sie um sperren von Konto beauftragt keine Antwort auch 4 mal auf Gmail geschrieben und jedes mal bekomme ich Werbung habe immer wieder einbezahl möchte mein Geld zurück weill ich denn ofter sie angeschrieben habe möchte eien sperre

Dear Nikolic,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. 

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully requests a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances 

(after the cooling off period and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Do you believe you need to be protected from further gambling?
• Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

Habe um eine Sperren von Konto gebeten bei spinanga und bei Robocat

Thanks for your reply.

• Could you be more specific? Any details you provide will determine how we may best assist you in your situation.
• Could you please forward the emails you sent to the casino to me as well for review?
• Is your casino account currently closed?
• My email is tomas@casino.guru

Thanks in advance for your cooperation.

Sie habe. Alles warte auf Antwort habe alles geschrieben

Habe ich sehr oft geschickt schauen sie bitte nach beweise sind da das sind die gesendet Nachricht was ich ihen gesendet habe was ich an Casino support geschrieben habe und wann

Dear Nikolic

I kindly ask you to share your communication with Robo Cat Casino.

Forward the emails you send to Robo Cat support to my email is tomas@casino.guru

If the casino responded to you, please send their responses to me as well.

Thank you for your cooperation.

Was seit ihr für eine Hilfe überhaupt keine hab ihr überhaupt jemanden geholfen anscheinend micht ich habe beweise wegen sperren von Konto und keiner kann helfen wieder Werbung von robocat und wieder 220 verlor keine gewinne nicht und oft mal angeschrieben wegen Konto sperren nicht sie habe sie nichteimal angeschrieben nichts was für eine Hilfe super danke

I apologize if there is any misunderstanding.

To assist you we require supporting evidence, which I asked of you on multiple occasions, yet I haven't received any communication from you. If you believe you need protection from the online casino, you need to inform the online casino about it. Asking for the account to be simply blocked doesn't mandate the casino will protect you.

I would recommend you send a self-exclusion request to any casino where you have an open account as soon as possible. If you inform the casino of suffering from gambling issues, we believe they are obligated to prevent you from further play.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of Birth:

Casino login:

Email address:

"Greetings RoboCat support,

I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@robocat.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Dear Nikolic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich bin gesperrt was ist mit der Einzahlungen was ich gemacht habe

Dear Nikolic,

We can only ask for a refund on your behalf if you informed the casino about a gambling problem and the casino failed to protect you. If you only request a simple block of your account, the casino might not protect you from further gambling.

Since you didn't supply evidence that you informed the casino, we are unable to help you besides making sure your account is closed.

Since you confirmed the casino closed your account, there is nothing else we can assist you with, and the complaint will be closed.