The player from Greece encountered an error while playing the Thunderstruck II Mega Moolah game, which occurred during a jackpot process, resulting in no winnings. Additionally, the game remained unplayable due to the same error. The player contacted the casino support but was advised to clear his browser history and cookies, which did not resolve the issue. Ultimately, the complaint was closed at the player's request after the casino removed the game.
RoboCat Casino - Player is facing errors while trying to play the game.
Amount: ??
RoboCat Casino
Safety Index:HighSafety Index
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8.1
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Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Hello,
About a month ago, I was playing the game Thunderstruck II Mega Moolah, and it entered the jackpot process.
The wheel opened for me to spin, and when I pressed the button, it gave an error, resulting in me winning nothing.
Now, whenever I try to play this game, it won't let me play and shows this error.
Four days ago, I had the same problem at Spinaga casino.
Below, I have attached a photo of the error.
Note that I was playing from a mobile phone.
Thank you.
Automatic translation:
Public
Public
2 months ago
Dear georgios04,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.
If you encountered a technical problem I would recommend you stop playing and contact the support immediately. Please understand we can only contact the casino and intervene if you have proof of unfair losses.
Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
- Could you please advise whether you contacted casino support and reported the problem? What response have you received?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Translation
Hello
Yes, I have spoken to the casino via live chat and they told me that I need to delete my history and cookies and play the game again via private browsing.
I did all of this but the problem remains, the game doesn't open and keeps giving the error
Thanks
Automatic translation:
Public
Public
1 month ago
Thanks for your reply.
Unfortunately, we are unable to compel the casino to fix the issue. If they provided guidance on how to fix the game on your device, we believe they acted adequately. We can't penalize the casino if any particular game stops working for the player.
Please let me know if I overlooked any information, otherwise, the complaint will be closed since there is no action we can take further.
