Roaring21 Casino - Player claims that payment has been delayed.

Seems u guys side with this casino.I won 80.00 from 6.00 in comp points and I haven't heard anything from these guys.Limit of 200.00 min withdraw on dep.But no where in the rules does it say limit on comp points win.Im so done with writing reviews and playing

Dear cobra562,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cobra562,

Have you received your withdrawal from the casino yet?

Yes just not what I cashed out

Could you please clarify?

Hello,as far as I know I did.I had a seizer and was in hospital and I have no way to check.I only remember getting part of my withdraw

I apologize, but I still don't understand how we can assist here.

You cant.but I can't get this to close

Do I understand correctly that you wish to close this complaint?

Yes

Alright. I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.