Rise of Bets Casino - Player’s account closed and losses disputed.

Hello!

The live chat at Riseofbets informed me, after my losses, that they had closed my account at Onestepcasino on April 19th upon my request. This casino operates under the same license as its sister casino. As a result, they also closed my account at this casino.

Unfortunately, I had already lost nearly €4,000-€5,000 at the casino.

I should not have been able to deposit or even open an account at this casino. I have tried to contact the casino, but I have not heard back from them.

I am therefore seeking a refund for these deposits since I should not have been able to play at this casino in the first place.

Dear kaitsu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Riseofbets.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your self-exclusion request sent to Onestepcasino.com or an acknowledgment that your account there is blocked permanently due to gambling problems?
• Is your casino account in Riseofbets currently no longer accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey!

I just got an email from the casino. They will refund my money in two parts. They ask to wait 3-5 days.

So keeping this open until I get my money. I will report the progress.

That's good news, kaitsu. Thanks for letting me know.

Since refunds might take longer in certain circumstances, I'll set the timer for 30 days. Please keep us informed about any adverse or positive developments.

Hey!

I will answer your previous questions:

- My previous screenshots show that my account has been closed at my request.

-As soon as they noticed in the live chat that my account was closed at onestepcasino, they also closed my account on the riseofbets site.

Updates on my situation: it's been 7 business days and still no money. I have sent them e-mails about it and received information from them that they will investigate the matter and let me know when something is clear.

It sounds rather strange that a refund can take this long in this day and age. When they have reportedly started the payment.

I will add emails to the conversation later if the need arises.

.

I just got my money. After several emails. Thank you.

Dear kaitsu,

That is great news. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru