The player from Brazil reported that the casino did not fulfill bonuses as advertised and sought a refund of $20.00. The complaint was ultimately rejected as the player had gambled away the balance associated with the bonus, and the casino had not provided a response regarding the issue. We clarified that if a promised bonus was not credited, players were advised to contact the casino immediately and avoid using their balance until the matter was resolved.
RioBet Casino - Player wants their money back due to misleading bonuses.
Amount: 20 R$
RioBet Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Other
REJECTED
Case summary
4 weeks ago
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2 months ago
Translation
This is misleading, I want my $20.00 back. You offer bonuses but do not fulfill them, I want my money back.
Automatic translation:
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2 months ago
Hello Josueg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RioBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you supposed to get? Is your deposit still on your account or did you play with it? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Dear Josueg,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
Good morning, I gambled with my money and I even lost, so what?
Automatic translation:
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2 months ago
Hello Josueg,
If the funds associated with the bonus have already been used, unfortunately, we are unable to assist further in this particular case. For future reference, if a promised bonus is not credited, we strongly recommend reaching out to the casino immediately and refraining from using the deposited balance until the issue is fully resolved.
Is there anything else we can assist you with?
Best regards,
Nick
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1 month ago
Dear Josueg,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
i gambled my balance and lost everything. and the casino hasn't replied to me yet
Edited
Automatic translation:
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1 month ago
Dear Josueg,
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Nick
