The player from Brazil was frustrated after requesting a withdrawal of R$100, which had not been processed for hours despite their prompt deposit. The Complaints Team informed that the player had canceled the withdrawal and subsequently lost the winnings. As a result, the complaint was rejected, and the player was advised to reach out for assistance with any future issues.
RioBet Casino - Player’s withdrawal is delayed.
Amount: 100 R$
RioBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
RioBet Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Good morning, once again I am disappointed with this casino. I deposited R$100 and played for a while. I almost lost all my money, but thankfully one game paid out and returned the R$100. I decided to stop playing and requested a withdrawal, but it has been hours and I still haven't received my money back. I think this is really unfair because when it comes to depositing, it is automatic and the money goes into their account quickly, but withdrawing takes an endless amount of time. This was my only money 😞 and I am waiting for their deposit. I contacted support 3 times, they read the messages but closed all 3 without even giving me a reply. I don't understand how a casino like this can be ranked first on this site.
Automatic translation:
Public
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2 months ago
Dear Jozanctba,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
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2 months ago
Jozanctba informed us via email that he canceled the withdrawal and lost the winnings, and requested that we close this complaint. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
