The player from Germany has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Rigged Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Rigged Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On 12/21/2022 I requested a payout of €1000.
My profile was verified and I've withdrawn many times with no problems and it never took longer than 1-3 business days.
On 12/23/2022 I received an email that Rigged.com will cease operations on 12/30/2022 and from this point in time all remaining cash account balances will be paid out within 5 working days.
The casino is now closed and I can no longer access my profile. Contact with the support takes place via e-mail, but unfortunately only reassuring and sporadic answers are given, with no clear statements as to when you will receive your money.
The deadline has expired and I've been waiting for the payout for over 2 weeks now.
I can provide screenshots/screen recordings of the withdrawal requests and the profile if required. Also the contact
with the support was documented and saved as a mail.
Automatic translation:
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1 year ago
Dear Fkffm,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Especially, if the casino closes its business, please understand that it will take a bit longer to process payouts for all the remaining players. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Could you please advise if you contacted the following email address?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Hi, thanks for replying.
Im already wating more than 14 days, and the casino assured to pay out within 5 days from the 30.12.2022 and its still not processed.
Should i send you the Mail Converstation with Casino Support and all relevant screenshots?
Please provide your email adress if so.
Also i think its helpful if a representative of Gammix/Rigged would join this thread.
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1 year ago
I just want to quickly add, that rigged.com sent me a mail a few minutes ago that the 1000€ is on the way. As soon as i recieve it i will close this thread.
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1 year ago
Translation
Money arrived this afternoon, thread can be closed. Thanks !
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Fkffm, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
