The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.
Rigged Casino - Player complains that he didn’t win anything.
Amount: €500
Rigged Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I've never seen anything like it. For weeks, one deposit at the other in this casino has fizzled out faster than you can see, there seems to be no more chance of winning. It now really looks rigged (manipulated). Nothing works with all slot providers, the RTP seems to have been lowered to the lowest.
Free spins in short supply and when paying these extremely low. I feel betrayed by now. Something cannot go right there. The homepage also seems dead. The live chat is seldom available, there is no contact mail or the contact section straight away. I have the feeling that they only collect money from the "stupid" ones and don't offer anything in return.
Automatic translation:
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2 years ago
Dear nixcashi,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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2 years ago
Translation
It's not just about the fact that every deposit has fizzled out for weeks. It is also about the fact that the live chat is very rarely available and accessible at all, furthermore no contact or similar section is displayed on the homepage. Also no support mail address to contact. That is neither customer-friendly nor transparent. Therefore, I continue to suspect that only money is being collected here and that there is no longer a normal casino operation. Other casinos from this group are not structured in this way, live chats are permanently available and a contact section exists. Please have a look at rigged.com's homepage, Petronela. I also play long enough in online casinos to notice when slots, regardless of the slot provider, are behaving strangely and the RTP is more than in the basement.
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2 years ago
Thank you, nixcashi, for your reply. Please understand that without supporting evidence we can't proceed with this case. If you wish to forward any proof (such as game history) to support your statements, please forward it to petronela.k@casino.guru. Looking forward to hearing from you.
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2 years ago
Translation
I can only say that I paid 760 Eur in 30 days (just looked exactly in the history, 500 Eur was still an understatement), in small tranches, only 3 times 50 Eur. Everything was eroded in a very short time. I have never played over 60cents / spin and only for a short time when at this stake level. There was no chance of a payout. In 4.5 years of experience in online casinos, I have never seen anything like this. I don't see it as my job to manipulate the RTP to prove chances of winning. I don't have any technical means / equipment for that either.
I can only describe my impression, my assumption, based on my previous experience and my great loss. I would advise against anyone to deposit into this online casino.
The cynical name rigged seems to be the program here.
Edited
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2 years ago
I do apologize, but without your game history, we won't be able to confront the casino. Please understand that purely on your impression, assumption, or previous experience and loss we can't build a case. Thank you very much for your understanding.
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2 years ago
Translation
I made it very easy. Just closed my account forever. The name rigged says it all. I don't recommend anyone to play there. Scam is the appropriate English term for it.
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2 years ago
Dear nixcashi,
If you wish to close your account you need to contact the casino directly.
In regard to your complaint, I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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