The player from Germany is not able to withdraw his winnings. Unfortunately, we were forced to close this complaint because the player lost his winnings before we managed to help.
RickyCasino - Player's struggling to withdraw his winnings.
Amount: €150
RickyCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.4
RickyCasino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
With every payout, my payout is canceled because my "BIC" is wrong, although I'm 100% sure and it was always right & has never changed.
Contact attempts in the chat were rude and unfriendly with "the BIC is wrong, take care of it yourself".
Automatic translation:
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1 year ago
Dear jdjdnnl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via an alternative payment method?
Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
- This is the 1st payout at this casino
- But I have already made several successful payouts in other casinos
- I have been fully verified via KYC.
But the problem has been resolved. I just played the money, there is nothing left.
I just want other players to be protected from this site.. And aucu from the unfriendly support, I will have my account closed immediately
Automatic translation:
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1 year ago
Thank you for your reply, jdjdnnl. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
