The player from Germany deposited in the casino, but the amount wasn't credited to his casino account. We closed the complaint because the player didn't reply to our messages and questions.
RickyCasino - Player's deposit seems lost.
Amount: €25
RickyCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
My money has been withdrawn from my account and has not yet appeared in the casino's account. The support tells me the payment was rejected and that I should wait 5-7 days until the money is back. I have neither heard nor seen anything about the money and the support suddenly requests account statements etc. I'm not sure if I want to release something like this.
Automatic translation:
Public
Public
1 year ago
Dear LD_Loading,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
