HomeComplaintsRickyCasino - Player's deposit seems lost.

RickyCasino - Player's deposit seems lost.

Amount: €25

RickyCasino
Safety Index:Very high
Submitted: 20 Jun 2023 | Case closed : 28 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany deposited in the casino, but the amount wasn't credited to his casino account. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

Hello,

My money has been withdrawn from my account and has not yet appeared in the casino's account. The support tells me the payment was rejected and that I should wait 5-7 days until the money is back. I have neither heard nor seen anything about the money and the support suddenly requests account statements etc. I'm not sure if I want to release something like this.

Automatic translation:
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1 year ago

Dear LD_Loading,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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1 year ago

Dear LD_Loading,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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