The player from Russia had encountered a problem in processing a second withdrawal after successfully making some deposits and one withdrawal earlier. The casino had promised a 90-day check on the player's account but had not responded despite the time frame passing. The player had access to his account and had accumulated his balance through slots and sports betting, without the activation of a bonus. Despite our team's attempts to engage the casino in resolving the complaint, there had been no response from their side. The casino offered a partial payment of $200 to the player instead of the full $1100, which the player refused. Due to the lack of cooperation from the casino, we had marked the complaint as 'unresolved'. We recommended the player to contact the PAGCOR Gaming Authority for further assistance.
Richy Casino - Player's withdrawal delayed due to account check.
Black points: 468
Amount: $911
Richy Casino
Safety Index:Very lowNo reaction, passive regulator
UNRESOLVED
Case summary
Hello, i was playing in this casino in september and october, made some deposits and 1 withdrawal. After i tried to make another withdrawal, nothing happened. Casino was ignoring the chats and hiding. Finally after month of contacting them i got a response that i my account ia being checked and it will last for 90 days. Its already 90+ days and i still got no response, and no withdrawal
Dear zendini,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Richy Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account is accessible to you?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Yes i have access, , i played slots and sports betting. No bonus was activated
Could you please share any recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.
https://bitcointalk.org/index.php?topic=5476086.0
my scam accusition thread on bitcointalk proving they have a fake license
Thank you very much, zendini, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello zendini,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Richy Casino representative to join this conversation and participate in resolving this complaint.
Dear Richy Casino,
Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?
Thank you in advance for providing the information.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hello zendini,
Did you accept the casino's offer or have you refused?
I am looking forward to your response.
Hello zendini,
I have contacted the casino representatives outside of the complaint thread. I will give them one more chance to respond to the complaint. I will extend the timer by an additional seven days.
Hello zendini,
I am afraid I haven't received any response from the casino representatives. Without their cooperation, we won't be able to investigate further. Did you manage to receive a response from the casino?
Dear zendini,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
No, casino is not answering anything besides same mails which i i showed before about getting only 200$
I tried to withdraw 200, got em, and got my account closed afterthat. So im still missing 800
Hello zendini,
I haven't received any response from the casino for over three weeks. I am afraid there is nothing that can be done from our side without their cooperation.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact the PAGCOR Gaming Authority (info@pagcor.ph) and submit a complaint to them. But I have to mention that it is not certain that they would be able to help you I am sorry I could not be of more help on this occasion.
Best regards,
Stefan, Casino.Guru
