Richy Casino - Player’s deposit has never been credited to his casino account.

Hi

i opened an account with this casino recently. I was deposited 96$ Via crypto wallet but my deposit never arrived in to my account. There is no live support on this casino and their mail address is not valid. I sent the mail to their support I have got Mail failure notice. I am looking for your help to get my deposits back. This is the worst casino in my entire gambling life.

Dear Anto1318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi

i have received my refunds. Please close the complaint

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Anto1318, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru