RichPrize Casino - Player’s winnings haven’t been received yet.

My account is verified but still withdrawal is still pending. i spoke the the support chat multiple times but they are of no help.

Dear htennek007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear htennek007,

I appreciate you reaching out to us regarding the status of your withdrawal. I understand the importance of a swift resolution in such matters, and I apologise for any inconvenience you may have faced.

I have personally reviewed your account, and I am pleased to confirm that all the necessary verifications have been successfully completed. I apologise for any inconvenience caused by the delays you experienced while seeking assistance through the support chat.

To expedite the resolution, I want to assure you that your withdrawal request is a priority. I have initiated the process, and you can expect the payment to be processed today.

If you have any further questions or concerns, please feel free to reach out to me directly. Your satisfaction is our top priority, and I appreciate your patience in this matter.

Thank you for understanding, and I look forward to providing you with a positive experience.

Best regards,

Victoria

VIP Manager

Dear htennek007 I'm pleased to inform you that your withdrawal request has been successfully processed and should be on your account by now.

If you have any further queries feel free to reach out, otherwise with your permission we may conclude this matter and close this complaint.

Dear Kristina, matter has been resolved, please consider closing this complaint.

Thank you very much

Victoria

Dear htennek007,

Have you received your withdrawal from the casino yet?

Dear htennek007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.