RichPrize Casino - Player’s struggling to complete account verification.

This CASINO is a 100% scam

I tried it, I won and I wanted to verify.

But the first problems arose here.

I sent everything they requested in the appropriate quality.

The beginning was to take a selfie with ID REJECTED reason: photo is blurry.

At the same time, even after 5x magnification, it was normally visible.

The same thing happened with selfie with card conditions they had these:

The first 6 and last 4 digits must be readable

I provided the first 8 and the last 4 it means above standard.

Did I just cover the rest of the numbers with one finger that didn't demand a result? Rejected

(reason: blurry, partly covered)

Then they wanted to:

Housing services and utilities payment document confirming your address

I sent them a bill for TV + internet that goes to me every month in a pdf file.

No casino has ever had a problem with this file.

And what did they write ??

- photo of proof address is blank and unreadable

Really? Stupid liars!

Did I contact support and send her the same result file?

She didn't see the problem, everything could be opened normally and it contained all the necessary details.

I also did a selfie ID in HD quality.

Result?

A new problem has emerged:

your account has not been verified is that your Date of birth in the passport does not match the Date of birth you placed in the Registration of your account.

This is a 100% lie in the ID I have listed on June 3, 1992 in the casino also on June 3, 1992

I can also provide evidence of that.

The casino can't provide anything because it knows it's lying.

Summary:

I would warn everyone against playing under this fraudulent casino. Show me one single positive review on the internet.

You won't find her because they are fraudsters.

I'm disappointed that such waste is offered here.

Dear Luckyr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been provided with a list of documents which are required for the verification? How many days ago you have started the account verification? Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

to email petronela.k@casino.guru

I provided other valuable information.

As I wrote, on the first day KYC received my ID stating that it was sitting with the information from the personal settings and the error was in the other documents and then they turned around and came up with another lie.

I was able to deny all their lies. I'm making a screen there, it's clearly visible and the date 25.6 at the bottom right, I asked online support to confirm what date I entered there during registration and suddenly a problem arose, with the fact that I can not answer this question. Why? I was not told.

I'm disgusted by the behavior of the casino, it would be fairer if they just wrote sorry we don't have the money.

We are just before the casino closes.

Thank you very much Luckyr for providing all the necessary information via email. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Luckyr,

I am very sorry to hear about your problem.

I would like to invite RichPrize Casino to join this conversation and give us an explanation where is the problem with the player's verification.

Good Afternoon,

This case has already been resolved and Player Account has been verified.

The initial photos received from the player were very blurry and indeed poor quality which we also have evidence of, however they have significantly improved with new attempts. If the quality of the photos would be as great from the start there would not be an issue.

The DOB issue has been fixed - it has been a technical issue on our end affecting some players during weekend. Please note that our verifications agents strictly follow the security protocol and there was no intention to mislead anyone and this misunderstanding on both ends has been resolved within 48 hours. We have issued all players that were affected by this technical matter an apology bonus including this player.

If there is anything else required on our end please let us know! 🙂

Kind regards,

RichPrize Team

Good evening.

It is my kind duty to announce that everything is in allright.

After joining the Casinoguru, things quickly turned 180 degrees.

My KYC was done in a moment.

The payout it self also took less than 24 hours.

At first I did not want to file a complaint. But after I provided a selfie in HD quality and an account from pdf to jpg, and instead of verifying, I was accused of entering an incorrect date of birth when registering, so I had no choice.

So I'm going to believe RichPrize Casino that it was a DOB technical error. :-)

I would like to thank you very much Casinoguru! 🙂 

Therefore, both sides quickly resolved the issue.

So I confirm once again that everything is fine, so I can confirm that my original thesis that RichPrize Casino is a scam was wrong, sorry!🙂 

Once again 

Thanks a lot

I am very happy to hear that your problem got resolved. I would like to thank both sides for cooperation. I hope you won't come across a problem like this again in the future.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.