Rich Palms Casino - Player’s withdrawal has been misplaced.

 After several weeks of filling out withdrawal papers, I made my 1st withdrawal $360.00. I was told by the Finance Department the Bank Wire Transfer was under maintenance, so they would send it to my Bitcoin. They wanted by BTC Bitcon Wallet hash/ID. I told them I was a newbie to Bitcoin and was clueless about what they wanted. The Finance Dept. emailed back and said, this is the number you gave us. It was a string of numbers & letters. Long story short: It was the WRONG hash/ID; therefore, the money did NOT reach my BTC Wallet. After many emails to my BTC Wallet, I found the correct Hash/Id, and sent it to Rich Palms, but they will not withdraw the original and deposit to the correct address. I am out of $360.00. I tried to contact their GAMING LICENSE, but found out, they do not have one! Please help me get my money. Thank you.

Dear Donna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you ever deposited funds into your account using Bitcoin? Who has provided the first Bitcoin address to casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Donna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.