Rich Palms Casino - Player’s having difficulties withdrawing her winnings.

Do NOT deposit money to Rich Palms Casino. I have deposited every week for over a year and the one and only time I was able to withdrawal $270.00. I was told 4 different things when I called and check the status of my withdrawal. I sent all documents, and was told I would have my money by 4 business days. On the 4th day I called them and am being told to send all documents including my bank account numbers , and routing numbers when the withdrawal was suupose to be deposited to my credit card.. I have been robbed and will not get my withdraw and wont be stupid enough to give them my bank information when they have not shown 1 sign of being honest or a legit site. I am terribly upset that I wasted all that money and trusted them. I supposedly talked to a manager named Odell. This site is a big joke and I wish I had all the money I wasted or could see these people in person. They are crooks!!!!!!

Dear Deanna,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from the player.

Could you please indicate, which documents you have already provided?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Deanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.