Rich Palms Casino - Player has been struggling to withdraw her winnings.

This was Rich Palms casino. I won a $14,000 jackpot. When I went to withdraw some of it, the withdrawal page would not let me. All verification papework was sent prior, to be a VIP on the site. All was accepted and I got the status. I was unsure why I could not withdraw and asked to speak to my account manager. After several days, emails and requests thru chat I got disgusted and played. Of course I lost everything and when my balance was zero my account manager emailed me. I never got the answers to the questions asked and when I go on they will not discuss this with me until I deposit. I have strong doubts that hey ever payout large amounts.

Dear Darla,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

I understand it is my responsibility, however the lack of responses and no answers to questions is very frustrating and money can be utilized at several different sites. Thank you for your time.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.