The player from Portugal is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player was no longer interested in our help and asked us to close the complaint.
Rich Palms Casino - Player complains that he didn’t win anything.
Amount: ??
Rich Palms Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi,
I have tested several casinos with the bonuses, and I have detected something very similar to the vast majority.
When playing for the first time on a slot of my choice that I have never played, I usually and in most cases get good payouts. If I go back there, I will hardly get a reasonable prize again. Which leads me to suppose that the software is "handled" eventually with customer data. I'm computer, and there are many ways to "tell" the software if client X (customer data, eg email address, date of birth, username, other data) to play...... prizes in the order of cents, nothing more. Casinos use almost all of the same game providers and if they wish they can program the games with certain parameters, in this case customer data (as when a customer registers at a casino, they have to provide certain data about themselves. I've played at several casinos, what I described above happens to a good part of them.
Conclusion: playing in online casinos where previously we have to give a lot of information about ourselves, raises many doubts about their seriousness and honesty. Preferable to go to a fixed Casino. The odds (I think) will be greater of making gains
Automatic translation:
Public
Public
2 years ago
Dear Mandy,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work and it is not connected to players' personal details in any way. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
