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Hi,

I have tested several casinos with the bonuses, and I have detected something very similar to the vast majority.

When playing for the first time on a slot of my choice that I have never played, I usually and in most cases get good payouts. If I go back there, I will hardly get a reasonable prize again. Which leads me to suppose that the software is "handled" eventually with customer data. I'm computer, and there are many ways to "tell" the software if client X (customer data, eg email address, date of birth, username, other data) to play...... prizes in the order of cents, nothing more. Casinos use almost all of the same game providers and if they wish they can program the games with certain parameters, in this case customer data (as when a customer registers at a casino, they have to provide certain data about themselves. I've played at several casinos, what I described above happens to a good part of them.

Conclusion: playing in online casinos where previously we have to give a lot of information about ourselves, raises many doubts about their seriousness and honesty. Preferable to go to a fixed Casino. The odds (I think) will be greater of making gains

Olá,

Tenho testado vários casinos com os bónus, e detectei algo muito similar á grande maioria.

Quando se joga pela primeira vez numa slot por mim escolhida e que nunca joguei, normalmente e na maioria dos casos obtenho bons prêmios. Se lá voltar muito dificilmente obterei prêmio razoável novamente. O que me leva a supor que o software é " manipulado" eventualmente com dados dos clientes. Sou informático, e existem muitas formas de " dizer" ao sofware se cliente X ( dados do cliente, ex: endereço electrónico, data Nascimento, username outros dados) jogar...... prêmios na ordem dos cêntimos, nada mais. Os casinos usam quase todos os mesmos fornecedores de jogos e querendo podem programar os jogos com determinados parâmetros, neste caso dados dos clientes ( pois quando um cliente se regista num casino, tem de fornecer determinados dados acerca de si. Já joguei em vários casinos, o que acima descrevi passa-se com uma boa parte deles.

Conclusão: jogar em casinos online onde previamente temos de dar uma série de informações a nosso respeito, levanta-me muitas dúvidas quanto a seriedade e honestidade dos mesmos. Preferível ir a um Casino fixo. As probabilidades ( acho) serão maiores de obter ganhos

Dear Mandy,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work and it is not connected to players' personal details in any way. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Mandy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi,

You can close this case.

Thanks

Olá,

Pode encerrar este caso.

Obrigado

We are rejecting this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.