HomeComplaintsRich Casino - The player's verification is stuck.

Rich Casino - The player's verification is stuck.

Amount: Can$4,000

Rich Casino
Safety Index:Below average
Submitted: 11 Apr 2022 | Case closed : 26 Apr 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player's verification is stuck for unknown reason and is unable to withdraw. The complaint was rejected as the player lost his money.

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2 years ago

After submitting a withdrawl and submitting the required verification each time (which takes over a week to each get rejected) Now saying I don’t was randomly selected for a verification process.

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2 years ago

Hello Skroughie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rich Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and when was the last time you had to send them a new document? Did you play with a bonus or real money only?

Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.

Looking forward to your answer.

Regards,

Nick

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2 years ago

Hello Skroughie,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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2 years ago

I got frustrated and played it 🤬

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2 years ago

Hello Skroughie,

Unfortunately, in that case there is nothing we are able to do only to close the complaint. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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