Hello,
We hope this message finds you well.
As informed by the Accounting team, please note that the withdrawal could unfortunately not be approved and the winnings were automatically frozen as per the following rule:
2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.
In this particular case, the security and accounting team have identified an attempt to amalgamate winnings originating both in free spins and their deposit bonus in order to circumvent the Maximum Cashout for winnings originating in free spins.
Due to this the winnings were automatically frozen and the account has been disabled as per the following rule in Terms and Conditions:
3.9. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.
Please keep in mind that all previous deposits made have already been refunded and should have reached your account.
We appreciate your understanding in this matter and we are at your full disposal should you need any further information.
Regards,
Rich Casino
Hello,
We hope this message finds you well.
As informed by the Accounting team, please note that the withdrawal could unfortunately not be approved and the winnings were automatically frozen as per the following rule:
2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.
In this particular case, the security and accounting team have identified an attempt to amalgamate winnings originating both in free spins and their deposit bonus in order to circumvent the Maximum Cashout for winnings originating in free spins.
Due to this the winnings were automatically frozen and the account has been disabled as per the following rule in Terms and Conditions:
3.9. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.
Please keep in mind that all previous deposits made have already been refunded and should have reached your account.
We appreciate your understanding in this matter and we are at your full disposal should you need any further information.
Regards,
Rich Casino