Rich Casino - Player's account has been closed.

Hello

I have have a problem with Rich Casino, my account has been closed and I had money into my RichCasino account. I'm so pissed because I haven't done any withdrawal as yet. How can they close my account whereas they is money into my account. I complained and I got a mail message saying:

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

May l please get help ASAP this is not professional for them to do. Why couldn't they approach me before closing my damn Account!!!

Dear Zanelenkala,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that R1,000 (dispute value) is being held in your account?

Was this the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Zanelenkala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your reply, Zanelenkala. Could you please advise how much money is being held in your casino account? Have you accumulated these funds with or without an active bonus?

Dear Zanelenkala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.