Revolution Casino - Player struggles with delayed withdrawals.

Hello. There are three pending withdrawals at this casino. One is €424, the other €404 and the other €500. The first two have timed out and the casino has not credited me. The first request was made on 12-31, the second on 01-01 and the third where I am waiting on 01-04. I have made other withdrawals from the casino and had no problem. Also, I was never asked for identification. Please help me because the maximum withdrawals I can make are up to three and up to €500 and also in my casino account I have another €2000 where I want to withdraw them as well.

Dear Fotis_3333,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you contacted the casino and asked whether the verification of your account is required?
• When was the last time you were in contact with casino support and what did you discuss?
• You can post screenshots of your chat history here, alternatively send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Good evening. I spoke after the post I made to you. I was assured that the withdrawals would be processed soon. But I am worried because the time of 3 working days has passed at least for the amounts of €424 and €404. Also, I have not been asked for any document for identification. I am available. It's just that I've noticed that large amounts are delayed.. I've made 3 withdrawals of smaller amounts from the casino and I've had no issues with the times. Also, it's coming up to the weekend and I think they're playing tricks on me.

Also, a little while ago I spoke again in the chat with the casino, where one of the interlocutors told me that he does not see the specific withdrawal requests, but only the last €500. then he took it back saying that he made a mistake and that he could not see them because they are being processed. which from my account doesn't seem to be processing...

Good morning,

Sorry for the intervention, but revolution casino has paid me.

Thanks in advance

Thanks for the update.

Has the casino paid you all 3 withdrawals you requested? May we consider the issue resolved?

Of course!!

Dear Fotis_3333,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru