Revolution Casino - Player's withdrawals repeatedly declined and VIP Level downgraded.

On April 14th i made a $1000 withdrawal that was rejected for the reason of wrong bank account number. This is extremely strange considering it is the only account I have used to withdraw from on prior occasions which was accepted with no issue of the account number being wrong. I also made another withdrawal on the 16th of April for $1600. I was only able to do this due to the $1000 one being "processed" just for them both to end up back in my gaming account. They have both since been declined several times for various reasons that don’t even exsist.

I have tried communicating with the casino several times since then and have had absolutely no assistance at all with getting the issue resolved. I sent screenshots from my bank proving all account details were correct to which at one stage I was told that it was being processed and will be accepted this time, to which it sat there for over another week still "pending" followed by being declined for wrong account info again. Several ore times I have made contact and been given nothing but the run around and stupid excuses that don’t even make sense.

This isn't the first time they’ve done this either….. I thought after the first couple of times the issue would then be resolved with no trouble with making withdrawals in the future…. boy was I wrong!! the problem has only become worse! Staff have made themselves look extremely unprofessional and in some cases like they don’t have a single clue how to do the job. Either that or they play incompetent very well.

They also dropped my VIP level due to "me not playing and having pending withdrawals". the only reason this was the case is due to them and not processing the withdrawals…. then blame me for it and penalize me on top of it when its their conduct that is the issue. I have never heard of a VIP level going backwards at any other casino so this sounds dodgy mega time. There are several screenshots but for some reason system either says limit exceeded or failed to upload attachment. I am happy to email them somewhere though for confirmation of circumstances.

Hello icecold666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Revolution Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Do I understand it correctly that you have currently no pending withdrawal? If not, did you try to request it again or use a different payment method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes the account has been fully verified for a long time now with several successful withdrawals being made.... Literally with the exact same details as they are telling me are now incorrect. It was deposit money with no bonus attached. Not sure what the status of them are at the moment as they have been declined numerous times now and go from saying pending to processing but that status seems to change on the regular until the funds are eventually put back to my gaming account due to them saying "the bank rejected them". Which is a load of baloney seeing as they have successfully used it in the past and 5 other casinos have used it between now and when this started with absolutely no issue. 13th May was the last time I spoke to someone and I asked him what the excuse for delay of payments are this time and he told me it was my fault again due to putting in the wrong account number (which has been proven on numerous occasions I 100% had the account number correct), the account that they already have on their system from successful use previously. He then said yet again (for about the 50th time) that he has referred it to the finance team yet again blah blah blah..... His conduct has been an extremely embarrassing reflection on the casino and has been anything but an efficient account manager. Due to staff conduct i no longer want to deposit here. I used to constantly thinking that surely since details were successfully used not even a month prior that there would no longer be any issue when it comes to making a withdrawal... Boy was I wrong!! Its literally got much worse. I have receipts of all email, chat and whatsapp communication to prove the extreme lack of ethics, integrity and professionalism this casino displays as their regular conduct. Extremely embarrassing reflection as to how a business should operate.

They have now also blocked my account from being able to receive any kind of bonus or even select items in their "shop" using coins previously accumulated that have otherwise converted with no issue. This is to "punish me" for being forced to lay a formal complaint due to their refusal to comply with commission regulations with being fair in the first place. Along with dropping my VIP level status even further. I have never ever seen the progress level in a casino go backwards before..... Seems completely unfair and bizarre to me. When I first signed up they were great with processing withdrawals at lightning speed to the point where I was super impressed even recommending them to a couple of people. Not sure why the drastic change so suddenly a few months ago but they are now the polar opposite.

Disappointing but I'm not surprised..... I guess there are hundreds of other actually decent and far more fair casinos out there who will happily take my money..... But also pay out when requested without a massive rigmarole to go with it. Honestly getting teeth pulled is less painful than having to go through this each time......

Hello icecold666,

Please forward your withdrawal history along with the communication between you and the casino regarding this case to nikolas.b@casino.guru.

Dear icecold666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.