Revolution Casino - Player's withdrawals repeatedly declined and VIP Level downgraded.

On April 14th i made a $1000 withdrawal that was rejected for the reason of wrong bank account number. This is extremely strange considering it is the only account I have used to withdraw from on prior occasions which was accepted with no issue of the account number being wrong. I also made another withdrawal on the 16th of April for $1600. I was only able to do this due to the $1000 one being "processed" just for them both to end up back in my gaming account. They have both since been declined several times for various reasons that don’t even exsist.

I have tried communicating with the casino several times since then and have had absolutely no assistance at all with getting the issue resolved. I sent screenshots from my bank proving all account details were correct to which at one stage I was told that it was being processed and will be accepted this time, to which it sat there for over another week still "pending" followed by being declined for wrong account info again. Several ore times I have made contact and been given nothing but the run around and stupid excuses that don’t even make sense.

This isn't the first time they’ve done this either….. I thought after the first couple of times the issue would then be resolved with no trouble with making withdrawals in the future…. boy was I wrong!! the problem has only become worse! Staff have made themselves look extremely unprofessional and in some cases like they don’t have a single clue how to do the job. Either that or they play incompetent very well.

They also dropped my VIP level due to "me not playing and having pending withdrawals". the only reason this was the case is due to them and not processing the withdrawals…. then blame me for it and penalize me on top of it when its their conduct that is the issue. I have never heard of a VIP level going backwards at any other casino so this sounds dodgy mega time. There are several screenshots but for some reason system either says limit exceeded or failed to upload attachment. I am happy to email them somewhere though for confirmation of circumstances.

Hello icecold666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Revolution Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Do I understand it correctly that you have currently no pending withdrawal? If not, did you try to request it again or use a different payment method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick