Revolution Casino - Player's withdrawal is delayed.

I have made a withdrawal of €1000 and it still hasn't appeared in my account. I am waiting and there is no clear answer about what is happening or when the money will be deposited. Also, I have another €800 that I cannot withdraw until the first €1000 is credited! Can we find out what is going on? Scammers?

Dear Trypakos7,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Could you please share a screenshot of your withdrawal request with the status visible?

Looking forward to hearing from you.

Best regards,

Tomas

Good evening again. No account verification has been requested from the company. They informed me that the money will be in 3 business days and the answers I have been getting since then are that my issue has progressed but still nothing for 11 days as you can see in the screenshot. The first withdrawal has been requested since 4/1

I've also been sending emails since yesterday to find out when the money will be in and I'm not getting any response, they don't even answer emails anymore! Scammers REVOLUTION CASINO..will we figure out how you see it or did they just eat the money??

I am sorry to hear that.

Has your payout been processed since your last post?

Please inform me about any further developments.

Good evening..

It is in exactly the same spot it was, nothing has happened yet, we are almost 1 month old and NOTHING!!

What's up, do we have any news??

Thank you very much, Trypakos7, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Trypakos7, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payouts. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Revolution Casino to join the conversation and participate in the investigation of this case as well.

Could you please provide more details as of why this player’s withdrawal requests are being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.

Thank you for your patience and cooperation in advance.

Good evening. The problem was resolved with a long delay of course (21 days) I had the money credited to my account but in the end everything went well!

Dear Trypakos7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru