The player from Greece won 1,500 euros at Revolution Casino and requested a withdrawal, but the request remains unprocessed despite multiple inquiries. The casino claims that the process is ongoing, and there is no verification needed for the account.
Revolution Casino - Player’s withdrawal is delayed.
Amount: €1,500
Revolution Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 15m 3s
Case summary
8 hours ago
Public
Public
18 hours ago
Translation
Hello, I registered at Revolution Casino and made some deposits. I managed to win an amount of 1,500 euros. It should be noted that I did not win this money through any bonus. I have requested a withdrawal, but the casino has not processed the request to give me my money. I contacted them multiple times, and they always tell me the same thing: that the process is ongoing. The required business days they mentioned have already passed. I also asked if any verification is needed to proceed with the process, and they said my account does not need verification yet. I am afraid I will lose my money.
Automatic translation:
Public
Public
10 hours ago
Dear hycop,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- When did you request the withdrawal?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
8 hours ago
Translation
- I haven't made withdrawals, it's the first time I've done it.
- I requested the withdrawal on 09/22/2024.
Automatic translation:
Casino Guru is examining the case
