The player from Greece had won 1,500 euros at Revolution Casino and had requested a withdrawal, but the request remained unprocessed despite multiple inquiries. The casino claimed that the process was ongoing and that there was no verification needed for the account. After nearly 10 days, the withdrawal was processed normally. The issue was marked as resolved by the Complaints Team following the player's confirmation of the successful withdrawal.
Revolution Casino - Player’s withdrawal is delayed.
Amount: €1,500
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Revolution Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello, I registered at Revolution Casino and made some deposits. I managed to win an amount of 1,500 euros. It should be noted that I did not win this money through any bonus. I have requested a withdrawal, but the casino has not processed the request to give me my money. I contacted them multiple times, and they always tell me the same thing: that the process is ongoing. The required business days they mentioned have already passed. I also asked if any verification is needed to proceed with the process, and they said my account does not need verification yet. I am afraid I will lose my money.
Automatic translation:
Public
Public
3 months ago
Dear hycop,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- When did you request the withdrawal?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
3 months ago
Translation
- I haven't made withdrawals, it's the first time I've done it.
- I requested the withdrawal on 09/22/2024.
Automatic translation:
Public
Public
3 months ago
Translation
Revolution casino although very late made the withdrawal normally after almost 10 days.
Automatic translation:
Public
Public
2 months ago
Dear hycop,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
