The player from Greece had made a withdrawal request of 300 euros from Revolution Casino on the 15th of January 2024. However, even by the 20th of January 2024, despite the company's average deposit time of 1 to 3 business days, the player had not yet received this amount. The player had expressed concern over the delay, comparing it to the immediate receipt of deposits by the casino. On the 23rd of January 2024, the player confirmed that the money had appeared in his account. We had thus marked the complaint as 'resolved' in our system.
Revolution Casino - Player's withdrawal delayed at Revolution Casino.
Amount: €300
Revolution Casino
Safety Index:Above averageSafety Index
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7.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
On the 15th of January 2024, I made a withdrawal of 300 euros. Even though the company Revolution typically deposits the money within 1 to 3 business days, I am still waiting as of today, the 20th of January 2024. The worst part is that for the past couple days, they've been telling me the money will be deposited soon, which feels like they're messing around with me.
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11 months ago
Dear teoflab,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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11 months ago
Translation
That is, a player who has made a deposit with your company (1000 euros for example) and you have received it immediately has to wait weeks to make a withdrawal of 500 euros... right?
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11 months ago
Translation
Today 23/1/2024 the money appeared in my account...I consider revolution a good company as far as setting up the casino is concerned but it has a problem with the scheduled withdrawals of the players...the matter has been resolved
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, teoflab, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
