The player from Greece had been active with the casino for over 6 months but was unable to withdraw their winnings of approximately 680 euros. The issue was resolved after the player confirmed that the winnings had been accrued without any active bonus and that KYC verification had not been required by the casino. Following this clarification, the player successfully completed the withdrawal process. The complaint was marked as 'resolved' in our system.
Revolution Casino - Player is unable to withdraw winnings.
Amount: €680
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Revolution Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I have been active with the casino company for over 6 months, and even though I've won, I am unable to withdraw the amount of around 680 euros.
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1 month ago
Dear Voas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
My earnings are clean no bonus I asked for KYC verification but they said no need also I always made withdrawals no problem
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1 month ago
Translation
Also if you want to send me an email so I can send you the printscreen denials
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1 month ago
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My withdrawal was made, thank you very much, I was served
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3 weeks ago
Dear Voas,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
