The player from Greece has been active with the casino for over 6 months but is unable to withdraw their winnings of approximately 680 euros.
Revolution Casino - Player is unable to withdraw winnings.
Amount: €65
Revolution Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Revolution Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 46m 50s
Case summary
5 hours ago
Public
Public
5 hours ago
Translation
I have been active with the casino company for over 6 months, and even though I've won, I am unable to withdraw the amount of around 680 euros.
Automatic translation:
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5 hours ago
Dear Voas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 hours ago
Translation
My earnings are clean no bonus I asked for KYC verification but they said no need also I always made withdrawals no problem
Automatic translation:
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5 hours ago
Translation
Also if you want to send me an email so I can send you the printscreen denials
Automatic translation:
Casino Guru is examining the case
