HomeComplaintsRevolution Casino - Player is awaiting response from the casino.

Revolution Casino - Player is awaiting response from the casino.

Amount: €1,400

Revolution Casino
Safety Index:Above average
Submitted: 16 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Greece had pending withdrawals of winnings since 6/9/2024. We requested additional information and extended the response time, but the player did not reply to further inquiries. As a result, the complaint was closed.

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1 month ago
Translation

From 09/06/24 until today, 09/16/24, I have not received any information regarding anything.

Automatic translation:
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1 month ago
Translation

I haven't received the money yet

And they're all lying to me

Automatic translation:
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1 month ago

Dear Athina,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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1 month ago
Translation

Good evening yes

I have withdrawn money from this casino again

But I've never had such a delay

No, it's with my money

Automatic translation:
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1 month ago

Could you please share your withdrawal request and any recent interactions with the casino regarding the issue?

Please share the information in the form of screenshots here or send it to my email at tomas@casino.guru

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1 month ago

Dear Athina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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