ReloadBet Casino - Player is complaining about the maximum bet rule for bonus play.

Beim Bonus wurde ich betrogen.  

Ich habe den 200€ Bonus in Anspruch genommen. Dann habe ich ca. 2500€ gewonnen. Anschließend waren noch 2600€ Umsatz nötig um den Bonus zu behalten.  

Reloadbet hat für mich ein Limit gesetzt, wodurch ich pro Wette nur 3€ setzen kann! Also sind mal locker 866 Wetten nötig um den Bonus zu behalten.  

Der Support konnte mir noch nichtmal mitteilen, wie hoch mein Limit ist und hat auf irgendwelche Trader verwiesen.  

Für mich ist das Betrug. 

Dear Klaus,

Thank you very much for submitting your complaint through our website. Please, could you specify which bonus you used? I would like to check the exact Bonus T&Cs on the casino’s website, so that I can help you accordingly. Could you be so kind and forward to me any relevant emails/communication from the casino, please? Also, for me to understand this matter completely, let me ask you if you were able to complete the wagering requirements or if you are experiencing difficulties withdrawing your winnings.

Please, be aware that it is nothing unusual for the casino to set a maximum bet during any bonus play, most commonly not higher than 5 EUR. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Klaus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.