Home Complaints ReloadBet Casino - Player is complaining about the maximum bet rule for bonus play.

Amount: €2,600

ReloadBet Casino - Player is complaining about the maximum bet rule for bonus play.

6.4/10 Questionable reputation Submitted: 17 Oct 2019 | Case closed : 05.11.2019
Our verdict

Player stopped responding

REJECTED

Case summary

255 days ago - 05 Nov 2019

The player from Germany played with a bonus and experienced an issue. It seems that there were unclear Bonus T&Cs on the website. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
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I was cheated on the bonus.

I used the 200 € bonus. Then I won about 2500 €. After that 2600 € turnover was needed to keep the bonus.

Reloadbet has set a limit for me, which allows me to bet only € 3 per bet! So you need 866 bets to keep the bonus.

The support could not even tell me how high my limit is and has referred to any traders.

For me, that's scam.

Automatic translation
Public

Dear Klaus,

Thank you very much for submitting your complaint through our website. Please, could you specify which bonus you used? I would like to check the exact Bonus T&Cs on the casino’s website, so that I can help you accordingly. Could you be so kind and forward to me any relevant emails/communication from the casino, please? Also, for me to understand this matter completely, let me ask you if you were able to complete the wagering requirements or if you are experiencing difficulties withdrawing your winnings.

Please, be aware that it is nothing unusual for the casino to set a maximum bet during any bonus play, most commonly not higher than 5 EUR. Thank you very much in advance for your reply.

Best regards,

Petronela

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Dear Klaus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.