The player from Germany played with a bonus and experienced an issue. It seems that there were unclear Bonus T&Cs on the website. We rejected the complaint because the player didn't respond to our messages and questions.
ReloadBet Casino - Player is complaining about the maximum bet rule for bonus play.
Amount: €2,600
ReloadBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
ReloadBet Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I was cheated on the bonus.
I used the 200 € bonus. Then I won about 2500 €. After that 2600 € turnover was needed to keep the bonus.
Reloadbet has set a limit for me, which allows me to bet only € 3 per bet! So you need 866 bets to keep the bonus.
The support could not even tell me how high my limit is and has referred to any traders.
For me, that's scam.
Automatic translation:
Public
Public
5 years ago
Dear Klaus,
Thank you very much for submitting your complaint through our website. Please, could you specify which bonus you used? I would like to check the exact Bonus T&Cs on the casino’s website, so that I can help you accordingly. Could you be so kind and forward to me any relevant emails/communication from the casino, please? Also, for me to understand this matter completely, let me ask you if you were able to complete the wagering requirements or if you are experiencing difficulties withdrawing your winnings.
Please, be aware that it is nothing unusual for the casino to set a maximum bet during any bonus play, most commonly not higher than 5 EUR. Thank you very much in advance for your reply.
Best regards,
Petronela
