The player from Finland would like to close his casino account. Player’s complaint has been resolved successfully.
Regals Casino - Player wishes to close his casino account.
Amount: ??
Regals Casino
Safety Index:LowSafety Index
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4.6
Regals Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I WANT TO CLOSE MY ACCOUNT AT THIS REGALS CASINO BUT DO NOT AGREE TO CLOSE IT !!.
I sent an email on several occasions that I do not need their casinoaan and they have to delete my account, and all of my knowledge there !!
am I not entitled to have my account closed if I so wish?
they are not responsible in their actions !!
contact them.
and also put negative feedback.
the games give nothing, they have been tampered with.
is their permit okay ....
Automatic translation:
Public
Public
3 years ago
Dear Jan,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://regalscasino.com/en/terms-and-conditions:
"TERMINATION OF THE TERMS OF USE CLOSURE AND TERMINATION BY YOU
If there is no debt to us or any other Third side, you can close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time. You can contact our Customer Services Department - support@Regalscasino.com for noticing us about your decision.
In request for closure of the account you may mention:
● the objective of your request (closure of the account);
● the reason of your decision (in particular if you are going to close your account because of concerns over the level of Your use of the Services. We will reply to your request after getting it. There will be a confirmation of closure of the account and the date, when this closure will be effective. Account Holder, for his part, commits to continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
Any outstanding balance in your Account will be returned to you after your requesting of account closure. You will get back your funds from account, if there is no debt to us or any other Third side (debt, related to your account)."
I would recommend sending an email including all the relevant information to the email address above. In this way you’ll have a proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.
Please, let me know if you need any assistance and keep me updated.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
They eventually closed my account.
I had to say to them that I am poor and penniless beggar.
at first did not want to get out of the clientele.
many other casinos I've got my account closed immediately if so I wanted to.
i tried to close my account at least 5 times.
each time I stated the reason I did not trust that casino and the reason should have been enough to close.
but the thing is now okay. thanks for your help.
Edited
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
