Yannick claimed the bonus trough the Casino.Guru website where he was informed that maximum cash out was 20 times the deposit. Later, when he wanted to withdraw his winnings, he found out that there is a different rule than in the General T&Cs which limits his withdrawal even more.
Reeltastic Casino - Different information in General T&Cs and Bonus T&Cs.
Amount: €250
Reeltastic Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Reeltastic Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
I trusted casinoguru with the 200% bonus and deposited 25€ with 200% bonus. I wagered everything and won 1200€ at least in the end. If you check the Bonus Terms it says when u can just payout 20x of the deposit, which would have been 500€. In there general terms and conditions I read the following, when i wanted to payout: "If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount. ". I feel like i got scammed..
Public
Public
5 years ago
Dear Yannick.
Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience and we apologize for this inconvenience. Casino.Guru has a database of almost 2300 casinos, and we are doing maximum to keep our data as precise as possible. This casino had a FRESH reputation because we didn’t know much about them and we didn’t see this rule in their T&Cs during the last review.
You are first who contacted us about this rule of Reeltastic casino, which we also consider as unfair. You can now see the outcome of your complaint in their review on our website. We are convinced that such a condition should not be in the T&Cs of any fair casino, and we lowered the reputation rating of Reeltastic casino accordingly. Has the casino limited your cash out to 10 times your deposit?
Best regards, Jozef
