Red Dog Casino - The player's withdrawal is delayed.

So it’s been about 10 days now and they excepted all my documents and now they’re saying I need aesthetic bitcoin wallet and I don’t know what that is and they won’t explain it to me and it takes them at least three days to email me

Hello sanchezmolsesg888,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Red Dog Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please advise if you have used any deposit or no deposit bonus in the casino? Is this your first ever withdrawal request?

The casino most likely just asked to create a crypto wallet as it the fastest way to process the payment or maybe other payment methods are currently unavailable. Would you create such a wallet for withdrawal or you would rather prefer other payment method?

Anyway, we always recommend to every player to wait at least 14 days before they would start even to worry about their withdrawal. The time frame given by the casino is in most cases the time to process it within the casino - still many steps for the finalization of the payment.

Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Hello sanchezmolsesg888,

Thank you for your feedback.

Please be informed that KYC validation of your account is a one-time procedure before your very first Payout. It guarantees that the funds will be received by a legitimate owner on time and with no bounce backs. It usually takes a couple of business days in order to get your account approved, though might take longer in case if any documents are missing from the beginning. I’ve been in touch with a concerned Casino representative regarding the matter and was informed that your account has been already approved for Payouts.

Should you have any questions please let me know.

Regards,

Red Dog Casino Team

Dear sanchezmolsesg888,

Could you please confirm that your account is now verified and you are able to withdraw?

Dear sanchezmolsesg888,

We haven't hear from you in a while. Please note that we will be forced to close the complaint if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.