Red Dog Casino - Player’s winnings have been confiscated.

When I first signed up, they validated my credit card within 24 hours. I deposited $30 and played more than $4k in bonuses as I understand you have to play against the bonuses in order to be eligible for a withdrawal of any winnings.

I initially won around $2200. Once I was down to $1800, I was ready to withdraw. They mentioned you had to validate your checking account information.

This was a back and forth game this casino played for over 3 weeks with the paperwork . They would take 3-4 days on purpose to respond. I had enough and I assured them I was going to get the federal trade commission and the FBI involved. Then they sent me the email and stated the banking information was validated.

Immediately after, I requested the payout of $1800. I waited for about 3 days and then I spoke to a live chat representative to check on the status of the payout. He told me it was approved and I can expect to see it in my bank account within 3 business days.

A day later, red dog casino sends me an email stating that the payout was rejected and there was not any winnings when I have a screenshot of what I won and now their giving me a hard time so they don’t have to pay. They also mentioned that they just reset my balance to $30, again when I won $1800 and it clearly showed it was available to withdraw and their not paying me anything.

I tried calling the red dog customer service and it rings, then keeps saying caller is busy.

Hello Mary,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Did the casino provide you with an explanation as to why your winnings were confiscated?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Okay and thank you for your assistance. I am sending you all of the documentation momentairly. It is coming from my email, c***1@gmail.com

Mary, thank you for your reply and emails. I went through all messages, and the casino clearly informed you that you breached the maximum allowed bet multiple times. You were even provided with the detailed game history in which the casino marked bets that breached the T&Cs.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I could do to support your case at this time if you placed bet higher than allowed. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this case. Thank you for your understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.