HomeComplaintsRed Dog Casino - Player’s credit card validation has been delayed.

Red Dog Casino - Player’s credit card validation has been delayed.

Amount: $2,500

Red Dog Casino
Safety Index:High
Submitted: 16 Jan 2020 | Case closed : 04 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player complains that she has been waiting for the casino to validate her account for over 3 weeks. The casino support promised her to get it done in a day, but it has been pending since.

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4 years ago

I have been waiting over 3 weeks for them to validate credit cards. No communication despite numerous emails. Customer service keeps Saying one more day. They have everything they need from me and won’t complete to process. Terrible customer service. I’m doubting they are legit because no other site would take this long and not even contact you after reaching out repeatedly. i have a withdrawal sitting there so they clearly don’t want to pay it. BEWARE!

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4 years ago

Dear GP,

Thanks for submitting your complaint and I’m sorry for your difficulties. First of all, I would like to ask if you played with any bonuses. If yes, could you let me know which bonus it was? Also, did you successfully pass their KYC (verification) process in this casino? If possible, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards, 

Satrio

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4 years ago

Dear GP,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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