The player from Australia made two deposits of $25 and $20 on 22/05/2024 and 29/05/2024. Despite initially being told to wait 5 business days, casino customer service now says it will take 10 days for the deposits to be processed.
Hi, the amount of 45 dollars in split in 2 different deposits. 25 and 20 dollars. I deposited 25 dollars on the 22/05/2024. The casino told me that I must wait 5 business days before they can go further. The date is now the 30/05/2024 making it 6 days if you take away 2 days for the weekend. I just finished chatting with their customer service department and they now tell me it's a 10 day wait.
I made a 20 dollar deposit yesterday 29/05/2024 and although I have not waited the 5 days for that money to be refunded I fear the same result will occur with that deposit.
Odd fact about the deposits is that I had deposited 5-10mins before and after these failed deposit attempts and I had no issue.
Thank you for taking the time to read my complaint
Dear anthpresti82,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika