The player from Brazil had been attempting to withdraw her funds since the 3rd of March, but her transactions were continually rejected. We had reached out to the player for more information and had extended the complaint's timer by 7 days. Despite our efforts, the player did not reply to our inquiries. We had reopened the complaint at the player's request but were unable to settle the issue due to the casino's lack of cooperation. Despite our attempts to reach out to the casino, we got no response. Consequently, we had marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had recommended the player to reach out to the Gaming Curacao Authority for further help.
The player from Brazil had been attempting to withdraw her funds since the 3rd of March, but her transactions were continually rejected. We had reached out to the player for more information and had extended the complaint's timer by 7 days. Despite our efforts, the player did not reply to our inquiries. We had reopened the complaint at the player's request but were unable to settle the issue due to the casino's lack of cooperation. Despite our attempts to reach out to the casino, we got no response. Consequently, we had marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had recommended the player to reach out to the Gaming Curacao Authority for further help.
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