ReadyCasino - Player's withdrawal delayed and repeated verification requests.

I've been waiting for ten days now for my withdrawals from Ready. The withdrawals were requested after account verification was completed and confirmed via chat. However, after many attempts to fix this, the response is always the same "wait for release". According to the casino page, payment via Pix should be IMMEDIATE, or up to three days for a bank transfer and I requested via Pix.

Worse than this, is the humiliation I have been subjected to by the Casino. Twice they asked me to send a selfie holding a piece of paper with "Hello Ready Casino" and the current date written on it, along with my ID. I sent it and contacted via chat a few days later because they had not verified this photo. I was informed by the agent that the account was fully verified, I have proof of this. I have even received the confirmation email. I requested withdrawals that were denied. To my indignation, they requested the same selfie with the document and the paper written again, and even with me winking my right eye, so I submitted to that once again. I sent it on the same day and afterwards, my account was verified again but the payment is still not done. This casino is a too big fraudster. They resolve nothing via chat for 10 days. I am tired of waiting and not receiving my winnings, of sending the same things three times, receiving verification confirmation and still no payment. I am attaching some proofs which explains the situation.

Dear NunhezLeticia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please advise when was the last time you submitted documents to the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello!

I understand the importance of confirming the veracity of the account, however, I have already received the message "your account has been verified" three times.

the last repeatedly requested photo was sent on 04/14/2034, right after receiving the "account verified" message, requesting withdrawals and being rejected by the Casino. In this order. Today is the 8th business day without withdrawals.

I played slots:

Big Bass Floats My boat for almost 2h;

Gates of Olympus

Eye of Cleopatra where I last won.

No, no bonuses were used on this platform.

I deposited R$300 at 8:38 pm on 04/04/2024 and played with a real balance.

I am really very indignant about this whole process that cannot be resolved at the Casino, I thank Casino Guru for the help and I would like to take this opportunity to remove any offensive words that I used in the moment of fury.

I can see the casino representative replied on our forum regarding the complaint with an explanation for the rejection of the documents.

I'll await your reply.

Hello!

I replied in the topic itself.

the photo with the blinking eye was a request from the casino via chat, I can prove it.

The wrong date may have been my mistake.

They didn't ask for the elbow appearing last time,

Anyway, they were all accepted and I received confirmation of each verification after submission.

I would like to inform you that I received all withdrawals from the casino, the last one was received yesterday.

However, I am resolving the issues with my bank due to the high value of the withdrawals.

I am very pleased with Casino Guru's help in resolving this issue. Thank you very much.

Dear NunhezLeticia,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and ReadyCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru