The player from Austria received Loyalty Free Spins and won about €500. However, the casino is only allowing a withdrawal of €100.
ReadyCasino - Player's winnings are being limited by the casino.
Amount: €400
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Case opened
Current status
Waiting for Casino Guru to reply
3d 3h 21m 31s
Case summary
4 days ago
Public
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1 week ago
Translation
Hello,
I've been playing at the aforementioned casino for several months now. I received some Loyalty Free Spins (outcome €8.8), after which I played some live games and won about €500. They are only letting me withdraw €100. This has happened to me with other casinos as well, where I have won with loyalty FS and were able to withdraw all of it. I find the bonus conditions extremely unfair because I've lost several hundreds of Euros and the maximum cash out is just €20, which is ridiculously low.
Thank you,
Best Regards,
Automatic translation:
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1 week ago
Dear jaafarmustafa32,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ReadyCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do i understand correctly that after the withdrawal request of the 500€ was canceled the funds weren't returned to your balance, but were void instead?
- Have you received any justification for why only 100€ can be withdrawn?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
Hello Thomas
The reasoning was that the maximum payout from a Loyalty Free Spins is €20.
I had similar problems with other casino providers and I have already paid out the entire amount. The €400 has already expired and I only got €100. I find that so unfair because I really lost a lot. €20 is worth nothing compared to the amount of my deposits.
Thanks
Best regards
Edited
Automatic translation:
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4 days ago
Thanks for the explanation.
was the €8.8 accumulated after the wagering of the spins was complete? Was there any wagering associated with the loyalty spins?
Casino Guru is examining the case
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