The player from Austria had complained about a delayed withdrawal of €3000 winnings from a live game in the casino. The first withdrawal had been processed quickly, but the second was still pending, and the player had found the casino's customer service unhelpful. The issue was resolved when the casino transferred the pending amount to the player.
ReadyCasino - Player complains about delayed withdrawal and poor customer service.
Amount: €1,150
ReadyCasino
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6.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
The way you're handling things is truly unprofessional. You've been attempting to delay my withdrawal for several days now, presumably in the hope that I'll lose my winnings. On the 5th of February, I won €3000 from a live casino game. I immediately made two withdrawals. The first withdrawal was successfully credited to my account within a day
but the second withdrawal is still processing. Usually, the Dama Casino is much quicker with withdrawals, like Blitz Starz, Slotvibe, Green Spin bet etc.. there, they are processed and transferred within minutes to a few hours.
The chat support wasn't very helpful either, always resorting to the same excuse (The finance team is very busy because it has so many withdrawal requests). My gaming experience here was truly terrible.
Automatic translation:
Public
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10 months ago
Dear jaafarmustafa32,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
10 months ago
Translation
The case was solved
The casino has already transferred the money
Thanks
Best regards
Automatic translation:
Public
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10 months ago
Dear jaafarmustafa32,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
