Raven Casino - Player’s attempt to self-exclude from the casino has been overlooked.

Hi

i opened an account with this casino few days ago. I played for a while then sent a mail to close my account permanently because of gambling addiction. My account still active and let me made deposits of 708$ since that closure mail. According to casinoguru own terms they explained in last complaints 3-4 days for account closure request is ideal. What you are going to say now? Today is the fourth day completing. Are you still blaming me for my complaint? This is what I am saying how could you support this rogue casinos not checking

mails and close players account by their rules.

Dear Antony181980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have created an account myself and try to apply for a self-exclusion. Please see below:

And my account was blocked at that very moment. Could you please advise if you contacted the live chat after sending the email when your account was still active?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

Still my account is open. I have tried to contact live chat few times after I entered my full name chat is disappeared. Still my account is open. They didn’t close my account for 4 days since my closure mail. I am going to close my account now try with live chat. I was tried to contact live chat now it’s not working like I did few times after I sent the closure mail.

One last thing before well contact the casino. Could you please forward the original email along with your cashier history to petronela.k@casino guru? Thank you in advance.

Hi

I sent all the evidences to your mail address.

The Player has requested to have both his Casino.Guru accounts closed. As per his request, it has been done, and therefore, we are unable to continue resolving this, or any further cases.

We’ve rejected this complaint as per the player’s explicit request.