Rarebet Casino - Player's withdrawal has been delayed.

Hi Team,

I deposited on this site and won up to $5400 in XRP, however they stated they needed to do KYC level 3 and level 4, checks and paid out one deposit but the second did not get paid out. Last week they told me it will take 1 day(24 hours) to do the KYC check, and the day passed after that they said it will take another day and another day until today. When they came back and stated to me that I am playing from a country using a vpn which is not true and that my country does not allow gambling and sent me terms and conditions. It does not state in there terms and conditions that Canadians are not allowed. They are doing this to not pay me out and are saying the funds will stay in the account but the account will not be unblocked? I’m so lost please help me I am begging you that’s $5400 of mine. This is a scam they are not trying to pay me. They delayed it as far as they could and noticed I wasn’t going to play and lose it all so they went and tried to use something that isn’t true against me.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rarebet Casino.

I checked the website and was able to access the website and use Canadian details when filling out the profile page: Also, I haven't found Canada listed in the restricted countries list.

• Could you please share the communication with the casino detailing the accusations against you? Please send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas