The player from Germany faced issues after accidentally depositing €112 during a self-exclusion period. Customer service claimed the funds did not arrive, but the player had evidence to prove otherwise. Despite attempts to assist, the complaint could not be resolved due to a lack of response from the player. Consequently, the complaint was rejected.
Rarebet Casino - Player's deposit is delayed due to self-exclusion issues.
Amount: €112
Rarebet Casino
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7.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 days ago
Public
Public
1 month ago
Translation
Hello,
I requested a one-month self-exclusion. Unfortunately, I accidentally deposited €112 into the casino's Solana address or my casino wallet.
Customer service claims no money has arrived, which I can clearly prove is not true.
If necessary, I can post the transaction from the Explorer. I have the entire conversation in screenshots.
Automatic translation:
Public
Public
1 month ago
Dear alter4falter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
