The player from Germany faces issues after accidentally depositing €112 during a self-exclusion period. Customer service claims the funds did not arrive, but the player has evidence to prove otherwise.
Rarebet Casino - Player's deposit is delayed due to self-exclusion issues.
Amount: €112
Rarebet Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Rarebet Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.5. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
29d 18h 55m 8s
Case summary
5 hours ago
Public
Public
21 hours ago
Translation
Hello,
I requested a one-month self-exclusion. Unfortunately, I accidentally deposited €112 into the casino's Solana address or my casino wallet.
Customer service claims no money has arrived, which I can clearly prove is not true.
If necessary, I can post the transaction from the Explorer. I have the entire conversation in screenshots.
Automatic translation:
Public
Public
5 hours ago
Dear alter4falter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
alter4falter has 29d 18h 55m 8s to reply
